Terms and Conditions

Terms and Conditions

Last updated: July 2026

These Terms and Conditions (\

1. Description of Services

Second Ladder provides career placement, reverse recruiting, resume writing, LinkedIn optimization, interview coaching, salary negotiation, executive search, and outplacement services to individuals and companies. The specific scope of Services is defined in the program or agreement you enroll in.

2. Eligibility

Our Services are intended for individuals who are at least 18 years old and legally able to enter into a binding agreement. By using our Services, you represent that you meet this requirement.

3. Client Accounts and Communications

You are responsible for providing accurate, current information when you engage our Services, including resume, work history, and contact details, and for keeping that information up to date. You agree to receive communications from us related to your engagement, including by email, phone, and text message.

4. Payment and Fees

Fees for our Services are set out in your individual program agreement or on our pricing page. Fees are non-refundable except as expressly stated in your program agreement. Any success-based or placement fees are due according to the terms of your specific agreement.

5. No Guarantee of Outcome

While we work diligently on your behalf, Second Ladder does not guarantee any specific job offer, interview, placement, or compensation outcome, except where an explicit written guarantee is provided as part of your program.

6. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Second Ladder or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our written permission.

7. Confidentiality

We treat your personal and career information as confidential and will not share it with third parties except as necessary to deliver our Services (for example, submitting your resume to a prospective employer) or as described in our Privacy Policy.

8. Disclaimer of Warranties

Our website and Services are provided \

9. Limitation of Liability

To the fullest extent permitted by law, Second Ladder shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or Services. Our total liability for any claim shall not exceed the fees you paid us in the twelve months preceding the claim.

10. Termination

Either party may terminate a program engagement in accordance with the terms of your individual program agreement. We reserve the right to suspend or terminate access to our website for any user who violates these Terms.

11. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Virginia.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or Services after changes are posted constitutes your acceptance of the updated Terms.

13. Contact Information

Questions about these Terms can be directed to san@secondladder.com or Second Ladder, 1775 Tyson Blvd, McLean, VA 22102.